Q 1: Can I mail in payments?

No. Currently, we only accept online purchase payment through PayPal.

For further enquiries, please send e-mail to orders@uxcell.com.hk and quote your eBay item number in the Subject of your e-mail.

Q 2: When will I expect my order to arrive? How to track my order?

Over 95% of our orders are processed and shipped within 1-3 business days after we have received your payment, provided that all necessary shipping information for shipment is provided to us properly. All orders will be shipped via Hong Kong Post Airmail Service and EMS. When the shipment is dispatched, we will send email notification to all our customers including tracking number for your order. Delivery time will usually be 7 to 12 business days but this is not guaranteed especially during holiday seasons.  

All orders shipment status can be tracked from the link provided in the shipment confirmation email. Please click on:
http://www.uxcell.com.hk/tracking

For further enquiries, please send e-mail to orders@uxcell.com.hk and quote your eBay item number in the Subject of your e-mail.

 

Q 3: How to return for exchange / refund?

While your order is still within 30 days after the date of shipment and you find your item defective, you can email to orders@uxcell.com.hk to request return processing details.

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Q 4: What is your Return Policy?

Within 30 days after shipment is made, you can return any defective item(s) purchased from us for an exchange or refund. However, the original and return shipping and handling charge will NOT be refunded or reimbursed under all circumstances.

For further enquiries, please send e-mail to orders@uxcell.com.hk and quote your eBay item number in the Subject of your e-mail.

 

Q 5: Common usage information of MP3 players

Please visit the following link for information about the usage of MP3 players: MP3 Usage Notes

For further enquiries, please send e-mail to products@uxcell.com.hk and quote your eBay item number in the Subject of your e-mail.

 

Q 6: Common usage information of MP4 players

Please visit the following link for information about the usage of MP4 players: MP4/MTV Updates

For further enquiries, please send e-mail to products@uxcell.com.hkk and quote your eBay item number in the Subject of your e-mail.

 

Q 7: Steps to connect cellular phone to bluetooth headset

1. Charge up your Bluetooth headset
2. Turn on the bluetooth device of your cellular phone
3. Now press and hold the Multifunction key on the Bluetooth headset until the LED blinks red and blue in turn (it may take up to 15 seconds)
4. Press the select key on the paired device (on your cellular) > New and then the phone will start to search for the new bluetooth headset
5. After completed searching, the phone will found a bluetooth device, press "Select / ok". The phone will ask you to enter the password. Enter "0000". (This action must complete while the bluetooth headset is still blinking red and blue in turn.)
6. The phone then will be connected with the bluetooth headset.

For further enquiries, please send e-mail to products@uxcell.com.hk and quote your eBay item number in the Subject of your e-mail.

 

Q 8: Common usage information of USB data-cable for mobile phones

Please visit the following links for information about the usage of USB data-cable for mobile phones:

• Usage of USB data-cable for Samsung D Series
• Usage of USB data-cable for Samsung E Series
• Usage of USB data-cable for Samsung P Series

For further enquiries, please send e-mail to products@uxcell.com.hk and quote your eBay item number in the Subject of your e-mail.